Terms and Conditions:

Customer Registration:

If you are a customer please click on the following link.




All prices displayed are in New Zealand dollars (NZ$) and exclude GST. All prices are correct at the time of publication; however we reserve the right to alter prices for any reason.


Hours of Service:

For ordering online the site is a 24-hour, 7 days a week service. We will make best efforts to ensure that the service is available and working at all times.  Our office is staffed 8.30am to 5.00pm Monday to Friday, excluding public holidays. You may leave a message if calling outside these hours or send an email to sales@gilmac.co.nz at any time.


Delivery Leadtimes:

All online orders received by 3.00pm will be despatched same day. Goods will be delivered within 3-5 days

If your order has not arrived within 5 business days, please arrange to email sales@gilmac.co.nz


Freight Charges:

All pricing displayed on website excludes Freight Charges.

'$250 Free Freight' terms exclude all large items of Furniture, Beds and Full Pallet Loads.

* For orders to Waiheke, Great Barrier & Other Surrounding Islands we will deliver Free Freight to Auckland & your order can be picked up at the Auckland depot or a surcharge can be applied to ship to your location *

For further information please contact sales@gilmac.co.nz should you require freight costs prior to despatch.


Order Cancellation Policy:

Orders cancelled prior to despatch will be credited without any penalty.  Any orders cancelled after despatch will incur a freight charge for returning stock to our warehouse.


Return of Stock Policy:

Returns of stock (other than faulty product) will incur a freight charge only for returning to our warehouse. Returned stock will be accepted provided goods are returned within 14 days of original invoice, in good condition, in the original packaging and with a copy of the invoice or packing slip.


Damaged Stock Policy:

Any product that is received in damaged condition will be replaced immediately. Gilmac NZ must be notified within 24 hours of receiving the goods of any damage incurred during transit. The return of the damaged goods will be our care.



Once goods have been despatched you will receive an emailed invoiced.  Goods are to be paid for by the 20th of the month following invoice. Payments not made within 10 days of due date may, at Gilmac NZ’s discretion, bear interest from the due date at the rate of 2.5% per month until paid.



This site provides general information about Gilmac New Zealand Limited and the products and services we offer.  We reserve the right to change, delete or move any of the material on the site at any time without notice. Gilmac New Zealand Limited shall not be liable for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the site. This includes viruses alleged to have been obtained from the site, your use of reliance on the site or any of the information or materials available on the site, regardless of the type of claim or the nature of the cause of action.




Privacy Policy

Gilmac is a New Zealand owned and operated business and we are 100% committed to protecting the privacy of our customer information.  Please read our privacy policy below and after you have read this, if you have any questions at all about how we hold or manage personal information, please email us at sales@gilmac.co.nz

Use of Information

  1. Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses at the time of collection. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

Collecting information on Registered members

  1. As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.
  2. Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account.


  1. Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.


  1. We strive to ensure the security, integrity and privacy of personal information submitted to our Web site, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
  2. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
  3. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Collecting Information for Users

  1. IP Addresses
    Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.
  2. Cookies and Applets
    We use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access.
    This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.

Access to Information

  1. We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
  2. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Links to other sites

  1. We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.